My Direct Deposit Doesn't Show Under Banking > E-pay

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If a transaction is configured properly for direct deposit, it will be listed on the E-pay page so you can execute it for payment via direct deposit. If it's not listed, follow these steps to ensure it's been set up correctly.

Bank Account Connected

First, ensure that your bank account is connected correctly.

To execute a direct deposit your bank account must be connected for automatic downloads or added manually.

  1. Under the Banking tab, click Accounts.


  2. Select your bank from the list and click Edit Item.

  3. Review to ensure your bank accounts are listed.

  4. Click the Accounting tab and select the account named Primary Checking Account and click Edit Item.

  5. Verify that the Associate to Bank or Credit Card Account is checked and that the account you want to use to pay direct deposit items is selected from the Bank or Credit Card Account drop-down menu.

Payee Set Up for Monchilla Payments

To execute a direct deposit, the payee of the bill or the paycheck must be configured correctly. For more information:

Set Up an Employee for Direct Deposit

Set Up a Supplier for Direct Deposit

Verify Employee Bank Info

If the direct deposit is for an employee:

  1. Click the Payroll tab.

  2. Select the employee from the list and click Edit Item.


  3. In the Employee Profile window, scroll to the bottom and verify that Pay Using Monchilla Payments box is checked.

Verify Supplier Bank Info

If the direct deposit is for a supplier:

  1. Under the Expense tab, click Suppliers.

  2. Select the supplier from the list and click Edit Item.

  3. In the Supplier Profile window, scroll to the bottom and verify that Pay Using Monchilla Payments box is checked.

If you're still having trouble, contact support@monchilla.com for assistance.

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