My Direct Deposit Didn't Work

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First, go to payments.monchilla.com. There, you can see whether the payment was executed, and if the status is Pending or Failed.

It's Not on the List

If your direct deposit is not showing on the list it wasn't executed. Be sure you followed all of the steps to execute a direct deposit:

Direct Deposit Paychecks

It's Still Pending

If the status is Pending note the effective date. Even if the receiving bank account is slow in releasing the funds the should be available for the payee on the morning of a week from the effective day.

For example if you execute the direct deposit on Friday the 1st before 5pm PST the effective date will be the 1st. It takes 4 banking days to transfer the funds so the money will be in the receiving bank account (not including weekends) on Thursday the 7th and they will definitely be released by the receiving bank before the start of the day on Friday the 8th.

The easiest way to remember the timing is that you need to execute the direct deposit before 5pm PST (8pm EST) one week prior to the pay date.

It Failed

If your transaction failed, the bank information for the payee may be incorrect. 

Verify Employee Bank Info

If the direct deposit was for an employee:

  1. Click the Payroll tab. On the Employees page, select the employee from the list and click Edit Item.


  2. Scroll to the bottom and verify that the bank name, accounting number, routing number and account type are correct.

  3. If the banking information is correct, contact support@monchilla.com for assistance.

Verify Supplier Bank Info

If the direct deposit was for a supplier:

  1. Under the Expenses tab, click Suppliers.


  2. On the Suppliers page, select the supplier from the list and click Edit Item.

  3. Towards the bottom of the supplier profile verify that the bank name, accounting number, routing number and account type are correct.

  4. If the banking information is correct, contact support@monchilla.com for assistance.

 

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